Aftersales Manager

LAO THANI TRACTOR SOLE CO.,LTD is a leading force in Laos’s agricultural and industrial machinery sector, providing essential equipment that powers the nation’s farms, construction sites, and energy projects. As Aftersales Manager, you will directly influence customer satisfaction and long-term business growth by ensuring every machine we deliver performs reliably long after the sale. Your leadership will strengthen relationships with clients across the mechanical, electrical, and energy industries, turning service into a competitive advantage.

This role puts you at the center of our operations. You will oversee the full aftersales lifecycle, from warranty management and technical support to parts inventory and field service teams. Your engineering background will be essential for diagnosing complex issues, guiding technicians, and working with project managers to keep equipment running efficiently. You will also collaborate with sales and supply chain teams to forecast demand for spare parts and improve service processes.

Your days will involve evaluating service metrics, resolving escalated customer concerns, and implementing preventive maintenance programs that reduce downtime for clients. You will manage budgets for service operations and negotiate with suppliers to ensure cost-effective parts procurement. With your expertise in engineering project management, you will streamline workflows and introduce digital tools to track service requests and performance data.

We are looking for someone who combines hands-on technical knowledge with strategic thinking. If you have experience in mechanical or electrical engineering within the energy or natural resources sector, and a knack for building teams that deliver consistent results, this is your opportunity to make a tangible impact. LAO THANI TRACTOR offers a collaborative environment where your decisions directly shape customer loyalty and operational excellence.