Customer care and Call center

ກ່ຽວກັບຕຳແໜ່ງ

Fina Deposit Taking Microfinance Institution is a trusted financial partner dedicated to providing accessible and responsible banking services to communities across Laos. As a Customer Care and Call Center representative, you will be the first point of contact for clients seeking support with their accounts, loan inquiries, and everyday banking needs. Your role is essential in building lasting trust and ensuring every interaction leaves the customer feeling heard and valued. You will handle inbound calls with professionalism and empathy, addressing questions about products, transactions, and procedures. Beyond resolving issues, you will identify opportunities to introduce additional services that meet each customer’s unique financial goals, blending customer service with light sales and business development. Your day-to-day work directly contributes to both client satisfaction and the institution’s growth. We are looking for someone with strong communication skills and a calm, solution-oriented mindset. Prior experience in customer service, a call center, or sales is valued, but we also welcome candidates who are eager to learn and thrive in a fast-paced environment. Training will be provided to deepen your understanding of our products and systems. At Fina, you will join a team that prioritizes professional growth and a supportive culture, with clear pathways to advance into leadership or specialized roles as you develop your expertise.

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